Membership FAQs 

Got a question about membership? Find your answers here…

How do I join as a Member?
1. Visit the online portal
2. Choose the Membership Category most suitable for you
3. Choose membership type you are after
4. Choose payment type
5. Choose payment plan
6. Choose desired start date
7. Complete all membership details/ fields
8. Agree/Sign the Terms and Conditions
9. Input payment information
10. You are now a registered member of DeakinACTIVE



How old do I need to be to join?
You need to be 16 years old to sign up for a membership un-accompanied by an adult.


Is there a cooling off period?
There is a 7-day cooling off period for all membership types. If a membership is cancelled during the cooling off period, all monies collected will be refunded.


Can I put my membership on hold?
3 days’ notice is required prior to beginning of the suspension period. All memberships are entitled to 12-week membership suspension (per calendar year). Any additional suspensions beyond this will incur $10 fee per suspension period.
A Medical Certificate is required to be supplied for all medical suspensions. Medical suspensions are to be used for valid medical reasons only. DeakinACTIVE reserves the right to reject any medical suspensions if deemed necessary.

Deakin University Staff suspensions:
Staff payroll suspensions are done in two week blocks corresponding with the fortnightly pay.

Do you have a cancellation policy?
Term memberships (where memberships are valid for a set period of time) cannot be cancelled, transferred or refunded. Memberships with no set term have a 28 day cancellation period unless cancelled for medical reasons and where a medical certificate is supplied. A DeakinACTIVE cancellation form must be completed. Memberships will be cancelled 28 days from the cancellation request. During the 28 day notice period, all membership fees are payable and access as per the membership type is valid. Cancellation cannot commence during a period of suspension.

How can update my personal details or account information?
Please speak to our staff at reception or email –


Who can I speak to if I have any questions about memberships?
You can send an email to Phone directly or enquire within and any of our friendly staff will be happy to help.


What if I want to cancel my membership?
Please speak to the friendly staff at your DeakinACTIVE facility


How do I provide feedback?
Please submit your feedback via our online form at


How do I book into or cancel a group fitness class?
Use the DeakinMOVES app to book your group fitness classes. If you don’t already have the app please download here.

To book your class:

1. On the home page, open the ‘Group Fitness Bookings.’
2. Find a day/time you would like to train
3. Select the class you would like to attend and click the Book button


If you can’t make your booking, please cancel so someone else can take your place, with more than more than 1 hours notification.