Membership FAQs
Got a question about membership? Find your answers here…
1. Visit the online portal https://deakinuni.perfectgym.com.au/ClientPortal2/#/Login
2. Choose the Membership Category most suitable for you
3. Choose membership type you are after
4. Choose payment type
5. Choose payment plan
6. Choose desired start date
7. Complete all membership details/ fields
8. Agree/Sign the Terms and Conditions
9. Input payment information
10. You are now a registered member of DeakinACTIVE
You need to be 16 years old to sign up for a membership. No-one under the age of 16 is allowed to enter the gymnasium sections of DeakinACTIVE facilities, unless prior written consent is granted from Deakin University.
There is a 7-day cooling off period for all membership types. If a membership is cancelled during the cooling off period, all monies collected will be refunded.
3 days’ notice is required prior to beginning of the suspension period. All memberships are entitled to 12-week membership suspension (per calendar year). Any additional suspensions beyond this will incur $10 fee per suspension period.
A Medical Certificate is required to be supplied for all medical suspensions. Medical suspensions are to be used for valid medical reasons only. DeakinACTIVE reserves the right to reject any medical suspensions if deemed necessary.
Staff payroll suspensions are done in two week blocks corresponding with the fortnightly pay.
Term memberships (where memberships are valid for a set period of time) cannot be cancelled, transferred or refunded.
Memberships with no set term have a 28 day cancellation period unless cancelled for medical reasons and where a medical certificate is supplied. A DeakinACTIVE cancellation form must be completed. Memberships will be cancelled 28 days from the cancellation request. During the 28 day notice period, all membership fees are payable and access as per the membership type is valid. Cancellation cannot commence during a period of suspension, unless under circumstances agreed by DeakinACTIVE management.
Our friendly team are more than happy to answer your enquiries at reception or by the contact details for each DeakinACTIVE campus location below:
Burwood: 0419 150 416 | active.burwood@deakin.edu.au
Waurn Ponds: 0429 658 925 | active.regional@deakin.edu.au
Waterfront: 0439 993 960 | active.regional@deakin.edu.au
Warrnambool: 0448 322 286 | active.regional@deakin.edu.au
Please note, phones are typically monitored in business hours only.
Our friendly team are more than happy to answer your enquiries. Contact details for each DeakinACTIVE campus location are as follows:
Burwood: 0419 150 416 | active.burwood@deakin.edu.au
Waurn Ponds: 0429 658 925 | active.regional@deakin.edu.au
Waterfront: 0439 993 960 | active.regional@deakin.edu.au
Warrnambool: 0448 322 286 | active.regional@deakin.edu.au
Please note, phones are typically monitored in business hours only.
Please speak to the friendly staff at your DeakinACTIVE facility
Classes can be booked through the PerfectGym portal once your membership is activated. Our friendly staff will show you this feature.
If you can’t make your booking, please cancel so someone else can take your place, with more than more than 1 hours notification.